Debugging fastProject Installation and Activation

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If you are having problems activating fastProject after installation because the fastProject items are not under File, please check the following. 95% of problems are solved with one of these steps:

  1. Make sure you installed 64-bit fastProject if you have 64-bit Office (the most popular), or 32-bit fastProject if you have 32-bit Office.

  2. You will not see the fastProject items when clicking on File unless you have started a blank project (or opened an existing project).

  3. Make sure the Global.mpt got installed. To check, go to c:\Users\<your username>\AppData\Roaming\Microsoft\MS Project\16\en-US. If the file size is about 1.2MB rather than 12MB, then the Global did not get installed. In this case, do the following:

    • Exit MS Project

    • Open a new File Explorer window and navigate to c:\Program Files\fastProject\System

    • Run the file “Copy Global.bat” (if present) and check the Global is about 12MB. If not:

      • Select the Global.mpt file, in the fastProject system folder > Right-mouse click > Copy

      • Select the window open with the location c:\Users\<your username>\AppData\Roaming\Microsoft\MS Project\16\en-US

      • Paste the Global.mpt file (ok to overwrite the existing version)

      • Start fastProject - the fastProject items should now be visible

  4. Make sure you only have one version of MS Project installed (in the above path name, you should not have a …MS Project\14\en-us location.

  5. Make sure you are not logged int to Project Server. If you are, change the setting that allows you to select an account (File > Info > Manage Accounts > Choose an account), restart MS Project, when prompted, choose Computer. The fastProject items should now be visible. If not, check one of the above. After you have activated fastProject, you can switch back to auto-login to Project Server.

fastProject crashes every time I click on a fastProject tab

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Overview of the Problem

In a few of instances, we’ve found after installing fastProject, fastProject crashes every time you click on any of the fastProject tabs in the ribbon. The problem is due to an update in Microsoft Project that was released in the June 2020.

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Solution

The solution is to update your Microsoft Project. At a minimum, it should be later than the above update.

fastProject Fix Due To Recent Microsoft Project Update

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Background

On July 14th, 2020, Microsoft released an update for Microsoft Project for 2010, 2013 and 2016. This update causes fastProject to not open when double-clicking on the fastProject icon.

This problem has been addressed with the release of fastProject 4.10.0. After installing, there are now two ways to open fastProject:

  1. Double-clicking on the fastProject icon (as usual) or

  2. Double-clicking on a Microsoft Project (mpp) file. There is now no need to open fastProject first.

fastProject still doesn’t work after installing

After installing version 4.10.0, if fastProject doesn’t work, it can be one of two things:

  1. You need a license key. If you have an older version of fastProject that required the PC Name rather than a license key, you need to go through the following steps to obtain a license key (https://lateralworks.com/tools/2020/3/23/activating-fastproject).

  2. The Global did not get installed in the correct location and may have to moved manually:

    • First, navigate to the folder:

      • For MS Project 2013: c:\Users\<username>\AppData\Roaming\Microsoft\MS Project\15\1033

      • For MS Project 2016: c:\Users\<username>\AppData\Roaming\Microsoft\MS Project\16\en-US

    • Second, look at the file size of the file Global.mpt.

      • If it is less than 2 MB, it means the Global.mpt did not get installed and can be installed by navigating to c:\Program Files\fastProject\System (or c:\Program Files (x86)\fastProject\System) and copying the Global.mpt file to the location in the previous step

      • If it more than 10 MB, then the Global.mpt file has been installed correctly. In this case, please contact us directly to resolve this problem.

  3. If you have been sent a Global.mpt file from lateralworks, please also install it it either:

    • c:\Program Files\fastProject\System (64-bit MS Project) or

    • c:\Program Files (x86)\fastProject\System (32-bit MS Project)