Creating Sustainable Change

We were asked by a client to define the factors that determine the duration needed to create sustainable change.

The key is to jolt the system, transfer, and exit rapidly. We know that any sustainable change must come from within the organization and can't be forced from the outsitde. We also know from experience that we have to place enough external pressure, for a sustain period of time, in order to change behavior patterns. We've learned that it is essential to leave behind the capability for continuous improvement.

The factors that contribute to becoming autonomous include:

  1. Desire to improve (organizational seriousness and awareness/recognition of the current problem/need)

  2. Full executive participation/engagement

  3. Engagement of key technical stakeholders (team members)

  4. Problem/project complexity

  5. Skills of internal process owner(s)